Refund Policy

United Excellence Group Refund Policy

All services are scheduled and specifically for each client. For this reason, refunds are limited.

No refunds are issued once items are removed from the property.

Cancellations made 24 hours in advance will not be charged.

Cancellations made upon arrival or after loading begins may be charged a service fee.

Once items leave the property, the service is considered complete.

No refund are issued once cleaning has begun.

If you are not satisfied, you must notify us within 24 hours of service completion. We will offer a re-clean of the affected area, not a refund.

Re-cleans must be scheduled within a reasonable timeframe.

Cancellations

A minimum of 24 hours notice is required to cancel or reschedule.

Same-day cancellations or no-shows may be charged a cancellation fee.

Deposits, if required, are non-refundable once an appointment is confirmed.

Our Commitment

We stand behind our work and aim to resolve concerns professionally.

Refunds are not guaranteed and are issued at our discretion.

By booking services with United Excellence Ground, you agree to this refund policy.